| Can I pay by Credit Card? |
| Yes. Visa and Mastercard are accepted. We cannot accept credit card payment by fax, post or email. |
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| Can I pay by EPS? |
| No. Payments can be made by Cash/Cheque/Credit Card. If paying by cheque, please make payable to "Balance (Asia) Ltd". |
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| Do you have direct billing through Medical Insurance services? |
| No. We are not directly affiliated with any Health Insurance Providers. While there are considerable variations amongst individual insurance policies, most cover Osteopathy and Physiotherapy. Some providers cover natural treatments including Homoeopathy, Craniosacral Therapy, and Acupuncture & Massage. Please check with your insurance provider and your individual policy for details regarding your particular insurance coverage before your initial treatment at Balance Health, as you will not be able to claim following treatment. |
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| Will I require a written referral? |
A written referral is not required to visit any of our therapists. However, in most cases a written referral is required by your insurance provider, in order to claim. Please take the time to check first as you will not be able to claim following treatment.
Please contact us if you require a recommendation for a General Practitioner. |
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| Do you offer packages? |
| Yes. You may select from a 5-hour or 10-hour package. Packages prices vary depending on your treatment plan. Please contact us for more information. |
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| Do you offer gift certificates? |
| Yes. Holistic & natural health treatments or a relaxing massage are the perfect gift to treat a loved one, as a father's day special or simply a thank you to a good friend or colleague. |
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| How long is a consultation? |
| Consultation times vary for adults and children and from therapy to therapy. Generally, an initial consultation for an adult is 1-hour. This is to ensure enough time is available to discuss your medical history, family history and symptoms of what prompted the visit. For infants an initial consultation is 30-minutes, sometimes less or more as we treat around the needs of the baby. Follow-up consultations vary between 15-minutes to 1-hour. |
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| Is parking available? |
Parking is available in both the Universal Trade Centre and the Centrium. Access is via Arbuthnot Road. Parking rates are:
Universal Trade Centre
$23.00 per hour.
Payment can be made by cash ONLY.
The Centrium
$15.00 per half-hour (minimum)
$30 per hour (Monday to Saturday)
$80 per day (Sunday & Public Holidays)
Payment can be made by Cash or Octopus.
Please be aware that during peak times there is a high demand for these two parking garages.
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| Where can I find additional information about treatments? |
| Visit our links page for a list of reference sites on each Therapy or access these through our quick links section within each Therapy. |
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| What are your clinic opening times? |
The clinic opening times are:
9am to 6pm – Monday to Friday
9am to 2pm – Saturday
We are closed on Sunday's & Public Holiday's |
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| What happens if I cancel? |
| Cancellations are sometimes unavoidable. If you are unable to attend your appointment we appreciate 24 hours prior notice. If you cancel your appointment less than 24 hours before your scheduled appointment you will be charged for the appointment. |
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| What if I can't get in to see a therapist when needed? |
| In the situation of acute cases we will always try our best to fit you in. If unsuccessful you will be placed on a waitlist and contacted as soon as a cancellation occurs. |
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| What is the best way to get there? |
| We are walking distance from the Central MTR (Exit D) and the Mid-levels Escalator. Otherwise, a taxi will cost ~ $15 - $20 from Central. View our location map for more information. |
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| What should I wear? |
| Comfortable, loose fitting clothes are recommended for treatments involving manual therapy – Osteopathy, Physiotherapy, Massage Therapy. Alternatively a change of clothes and/or gown are available. |
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